FAQ
Frequently Asked Questions
Everything you need to know before you order. Can't find your answer? Message us on WhatsApp.
What is IPTV?
IPTV (Internet Protocol Television) streams TV over your home internet instead of a cable line or satellite dish. You watch it through an app on your Firestick, Smart TV, phone or computer.
How fast is my subscription activated?
Most orders are activated within 5 to 15 minutes of payment. Your login details are sent straight to your WhatsApp, together with a setup guide for your device.
How do I order?
Pick a plan and tap "Order on WhatsApp". Tell us which device you use. We send a secure payment link (card, PayPal or crypto), then your login and step-by-step setup help.
Does Maxtivis work in the USA and Canada?
Yes. The service is built for viewers in the USA and Canada, with local and national channels, live sports, movies and series. It works on any home internet connection.
Which devices does Maxtivis work on?
Amazon Firestick and Fire TV, Samsung and LG Smart TVs, Android TV and Google TV, Android phones and tablets, iPhone, iPad, Apple TV, Windows PCs and Macs.
What internet speed do I need?
We recommend at least 15 Mbps for HD and 25 Mbps for 4K. A wired Ethernet connection or a strong 5 GHz Wi-Fi signal gives the smoothest picture.
How many screens can I watch at once?
Each plan includes 1 connection, so one stream at a time. You can install the app on several devices, but only one can play at once. Message us for a multi-screen price.
Is there a contract or auto-renewal?
No. Every plan is a single one-time payment. There is no contract and no automatic renewal. Message us on WhatsApp when you want to renew.
Is there a TV guide and catch-up?
Yes. Most channels include an electronic program guide (EPG), and many support catch-up so you can watch shows you missed.
Which payment methods do you accept?
You can pay by debit or credit card (Visa, Mastercard, Amex) through Stripe, with PayPal, or with crypto (Bitcoin or USDT). When you order on WhatsApp, we send you a secure payment link for the method you choose, so we never see your card details.
Still have a question?
Our team replies on WhatsApp, usually within minutes.